End User License Agreement

Subject to compliance with this Agreement and the MSA, Indelible Systems Inc., DBA IT First Aid Kit (“Company”) grants Customer a limited, non-exclusive, non-transferable, revocable license to install and use the IT First Aid Kit desktop software (“Software”) solely for internal business purposes.

The Software is licensed, not sold. No ownership rights are transferred.

Customer may:

• Deploy the Software on endpoints under its control; and
• Use the Software for diagnostics, remediation, and system configuration.

Customer shall not:

• Reverse engineer, decompile, or modify the Software;
• Bypass security or licensing mechanisms;
• Use the Software for unlawful or unauthorized activities; or
• Deploy in safety-critical or regulated environments without Company’s prior written approval.

The Software executes Administrative Actions, including but not limited to:

• Operating system configuration changes;
• Security policy modifications;
• Authentication and credential resets (e.g., SSO, Teams);
• Registry modifications and hardware interaction (including TPM).

These actions may be executed with elevated privileges.

Customer is solely responsible for:

• All commands, scripts, and configurations executed;
• User access control and permissions;
• Testing and validation prior to deployment; and
• Change management and rollback procedures.

All actions are deemed authorized: any action executed via Customer systems or credentials is deemed authorized by Customer.

Customer acknowledges that use of the Software may result in:

• System instability or failure;
• Loss of data or corruption;
• Service outages or authentication disruptions;
• Security posture degradation; or
• Propagation of unintended changes across systems.

Customer assumes all risks associated with such outcomes.

The software is provided “as is” and “as available.” Company disclaims all warranties, including merchantability, fitness for a particular purpose, non-infringement, and error-free or uninterrupted operation.

To the maximum extent permitted by law, Company shall not be liable for indirect, incidental, or consequential damages, including data loss, downtime, or security incidents. Total liability is capped at fees paid in the preceding 12 months.

Customer shall defend, indemnify, and hold harmless Company from any claims arising out of: use or misuse of the Software; Administrative Actions performed on Customer systems; security incidents caused by Customer configurations; or violation of law or third-party rights.

Company may update or modify the Software at any time. Customer is responsible for validating updates prior to deployment in its environment.

The Software generates logs including commands executed, devices affected, and user attribution. Customer is responsible for monitoring and auditing such logs.

Customer agrees to comply with all applicable export control and sanctions laws, including U.S. Export Administration Regulations. Customer represents it is not located in a restricted jurisdiction.

This license terminates automatically upon breach. Company may terminate immediately for misuse, security risk, or legal compliance requirements. Upon termination, Customer must cease use and delete all copies of the Software.

This Agreement is governed by the laws of the State of Washington. Disputes shall be resolved by binding arbitration under JAMS rules in Seattle, Washington.

This Agreement, together with the Terms of Service and Privacy Policy, constitutes the entire agreement regarding the Software. For enterprise customers, an executed MSA takes precedence.

Questions? Contact legal@itfirstaidkit.com