Terms of Service

These Terms of Service (“Terms”) are a legally binding agreement between you and Indelible Systems Inc., DBA IT First Aid Kit (“Company”) governing your access to and use of the IT First Aid Kit desktop software, license management control plane, and all associated services.

By clicking “I agree,” completing a purchase, or installing the Software, you represent you have authority to bind your organization and agree to these Terms on its behalf.

Subject to payment and compliance with these Terms, Company grants Customer a non-exclusive, non-transferable, non-sublicensable license to install and execute the Software on Managed Endpoints up to the purchased seat count, and to access the Control Plane solely for license validation and seat management.

Restrictions

Customer shall not:

• Copy, modify, distribute, sell, or sublicense the Software;
• Reverse engineer or decompile the Software (except as required by applicable law);
• Use the Software on Endpoints not owned or controlled by Customer;
• Share License Keys with parties outside Customer’s organization;
• Use the Software to access data beyond the Microsoft 365 authentication state required for remediation; or
• Attempt to exceed seat entitlements through key sharing or technical means.

Subscriptions are billed annually in advance at per-seat rates as published on our pricing page. Subscriptions auto-renew unless cancelled at least 30 days before the renewal date. All fees are non-refundable except as provided in our 14-day money-back guarantee for new subscribers.

If payment fails, Company will provide 7 days’ notice before suspending access. Accounts overdue by more than 30 days may be terminated.

Pre-Deployment Obligations

Before mass deployment, Customer must:

• Test against a representative subset of Endpoints in a controlled environment;
• Verify that the automated rollback mechanism functions correctly;
• Notify affected end users as required by applicable law; and
• Ensure Endpoints have sufficient disk space for snapshots (min. 500 MB recommended).

Customer acknowledges the Software requires local Administrator privileges and is responsible for monitoring execution results via the audit trail.

Company may immediately suspend any Account where there is reasonable belief of: License Key sharing; use on unauthorized Endpoints; seat count circumvention; activity likely to harm third parties; or illegal use. Written notice will follow within 24 hours.

Either party may terminate for material breach uncured within 30 days of notice, or upon insolvency. Upon termination, license keys are permanently deactivated and all Software copies must be destroyed.

Prohibited uses include:

• Using the Software on Endpoints without appropriate authorization from the Endpoint owner;
• Interfering with or probing the Control Plane without prior written authorization;
• Using the Services to develop a competing product; or
• Deploying the Software to circumvent security monitoring or incident response.

The services are provided “as is.” Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Company does not warrant that the Software will produce consistent results across all endpoint configurations or that all modifications are reversible in all configurations.

Company is not liable for indirect, incidental, consequential, or punitive damages. Company’s aggregate liability shall not exceed the greater of: (a) fees paid by Customer in the 12 months preceding the claim; or (b) $100. These limitations are an essential element of the parties’ agreement.

Customer shall indemnify Company against claims arising from: Customer’s violation of these Terms; deployment on unauthorized Endpoints; failure to comply with applicable law; third-party claims from Software execution; or unauthorized use of Customer’s License Keys.

These Terms are governed by Delaware law. Disputes shall be resolved by binding arbitration under JAMS rules in Seattle, Washington. Class action waiver applies. Either party may seek injunctive relief for IP infringement or confidentiality breaches.

Company may update these Terms with 30 days’ notice; continued use constitutes acceptance. Customer may not assign these Terms without Company’s consent. These Terms constitute the entire agreement with respect to the Services.

For questions, contact legal@itfirstaidkit.com